Terms & Conditions 條款與細則

Please read the terms and conditions of our shop carefully before making payment. When the customer successfully places an order, it means that you have read, understood and agreed to the terms and conditions set by LACUNA Wardrobe.請顧客付款前仔細閱讀本店的條款與細則,當客人成功下單,亦即表示你已細閱、了解及同意LACUNA Wardrobe所訂立的條款與細則。

1)We accept orders on the website / Instagram / WhatsApp / Facebook. 

2)We sell items in stock, the quantity of which is limited, generally while stocks last.

3)If the product sold out, we might probably try to replenish the stock from the suppliers.

4)All photos of the products are photographed by ourselves.

5)There will be no refunds or exchanges for all goods.

6)Please check the size chart by yourself before purchasing the goods.

7)Promo codes cannot apply to discounted items.

8)Please make payment within 1 hours after placing the order so that we can process your order as soon as possible. The order may be abandoned and automatically canceled if we do not receive your payment within 1 hours after you place the order.

9)We will notify customers after shipment on Friday, Saturday, or Sunday. Customers will receive the goods within four working days. Please wait patiently.

10)The color of the products may be different due to various reasons such as lighting, computer or mobile phone display screens, etc.  

11)We use the soft ruler to measure the size of all products. There may be a slight difference of 1-2cm from your measurement.

12)All products calculated in Hong Kong dollars and the price at the time of the order shall prevail.

13)All goods have passed quality inspection before being sold or shipped.

14)Minor defects such as hooks, thread ends, and small stains are within the acceptable range of international inspection standards, and we are not allowed to return or exchange them.

15)To clean the clothes, we suggest hand washing or dry cleaning.

16)Currently, all products cannot be returned or exchanged after the sale. Please pay attention. 

1)我們接受在網站/ Instagram / WhatsApp / Facebook下單。 

2)我們是出售現貨的,每款現貨數量有限,一般售完即止。

3)若某貨品售罄,我們可能會嘗試向供應商補回現貨。

4)全部貨品均由我們親自拍攝。

5)所有貨品出門後一律不設退款或退換。

6)請客人在購買貨品前需自行查閱呎碼表。

7)優惠碼不適用於減價貨品。

8)請客人下單後須在1小時內付款,以便我們可盡快處理您們的訂單。若我們在您們下單後的1小時內沒有收到款項,此訂單將會被視為棄單及自動取消。

9)逢星期五、六或日出貨,我們會在出貨後通知客人,客人會在4個工作天內收到貨品,請客人耐心等候。

10)貨品顏色可能會因燈光、電腦或手機顯示屏幕有別等原因導致色差差異,此屬正常現象。

11)貨品的呎寸均由我們親手用軟尺量度,可能與您的測量結果略有1-2cm的差異。

12)所有貨品均會以港幣作貨幣計算單位,並以下單當時的價格為準。

13)全部貨品在出售或運送前都已通過品質檢驗。

14)輕微瑕疵如勾線、線頭、微小污點在國際驗貨標準屬於可接受範圍,恕本店不設退換。

15)我們建議用手洗或乾洗方式來清潔衣服。因自身洗滌方式以致衣物損毀,恕本店不設退換。

16)目前所有貨品售後恕不作任何退換。敬請留意。

*In case of any dispute, LACUNA Wardrobe reserves the right of final decision. *如有任何爭唔議 LACUNA Wardrobe 保留一切最終決定權。

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